When the room is full, your waitlist can’t let you down

Queue Join is run by TRUSTED MEDIA LIMITED, an independent UK company. We aren’t chasing a quick exit or burning investor money to grow at any cost — we earn our keep by charging a fair price for software that works.

No long-term contracts. No lock-in. You can export your waitlist, appointment and customer data as CSV whenever you like, so you stay because the product is good, not because leaving is hard.

Your dashboard and your customers’ status pages run on a global edge network, so they load fast whether the shop is in London or Leeds. The database is replicated across multiple availability zones and backed up continuously, and live updates travel over a real-time network built for millions of connections.

If one piece has a bad day, another takes over. We monitor everything around the clock and get alerted long before you’d notice.

The worst thing a waitlist can do is lose someone. So when it’s a customer’s turn, we don’t send one message and hope. We try WhatsApp first, fall back to a text automatically, and can follow up with a browser notification and an automated phone call.

And if the customer’s phone is off, their live status page still shows exactly where they stand the moment they look.

Waitlists are at their most important when a shop is at its busiest. That’s exactly the moment we design and test for — a full room, a queue out the door, and three staff calling customers from three different devices at once.

When you need help, you’ll hear from someone who works on Queue Join — not a script, not a bot. Most questions are answered within a couple of hours during UK business hours, and our documentation walks through every setting step by step.