Getting started
Add your first location
A location is one physical place — a shop, a branch, a surgery, a single restaurant. Almost everything else in the product hangs off one: queues, opening hours, staff access, wait estimates and every time you see displayed.
Adding a location
You already have one location: the setup wizard creates it as “Main location”, placed roughly in the middle of your country. Go to Locations in the account view and click its card to give it its real details. A second branch is added from the same page with Add location, using the same form.
Editing a location needs the permission locations.update_all_settings (update all locations settings). Owners and Admins have every permission by default.
Adding one needs the permission locations.create (create locations). Owners and Admins have every permission by default.
Name it the way your team refers to it
“Camden” or “High Street” rather than the full postal address. Customers see this name when a chain has more than one branch, so it needs to be recognisable to them too.
Enter the address
Start typing and pick from the suggestions — that fills the address in and records the coordinates at the same time. You have to pick one: an address typed out by hand can’t be saved, because the coordinates are what put the branch on the map and make distance-based features work. You can choose a business’s own Google Maps entry as well as a plain street address.
Set the time zone
This is the single most consequential field on the form. It decides what “today” means for this branch, when its opening hours start and end, what time a booking confirmation says, and when a scheduled report runs. It changes to match the address you pick, unless you have already set it by hand — check it anyway, especially in a country with more than one time zone.
Choose a picture
Under Illustrate this location with, pick a map, a Street View photo, an image you upload, or the first photo on the business’s Google Maps listing. It appears on the location’s card and at the top of the sidebar while you are working in that branch, which makes branches easy to tell apart. Customers don’t see it. Location details covers each option.
Save, then set the opening hours
A new location has no hours, and without them customers can join at any hour of the day or night. Choose View on the location’s card to switch to it, then set them under Location settingsLocation details.
Why the time zone matters more than it looks
Every timestamp is stored in universal time and converted for display. The location’s time zone is what it converts to. That means a branch in Dublin and a branch in Lisbon can sit in the same account, each showing its own staff and its own customers the right local time, with no shared “company clock” to get wrong.
It also means a wrong time zone is not a cosmetic problem. Opening hours would apply at the wrong moment, daily figures would be cut at the wrong midnight, and reminders would arrive an hour out. Time zones and local days covers this in full.
More than one location
Chains are supported from the start rather than bolted on. Every location keeps its own hours, queues, settings and waitlist, while customers, services, resources and billing are shared across the organisation.
The dashboard has two modes — an account view covering every branch, and a location view for one. The sidebar changes between them — how Queue Join works explains what each one shows.
Locations are limited by plan
Free and Starter cover one location. Growth, Business and Enterprise raise that, and Enterprise can buy further locations as an add-on. The limit is applied when you try to add one, not just drawn on a chart. If you later move to a plan with fewer locations, or cancel, your oldest locations keep working and the newest ones over the limit are locked: they stop taking visits and bookings until you upgrade or remove a location. Nothing in them is deleted — see plans and billing.
Limiting staff to one branch
Somebody who works at one branch does not need to see the rest. When you invite them you can restrict them to specific locations, and that restriction is applied everywhere — the waitlist they see, the customers they can act on, and the alerts they can subscribe to. A notification rule can never widen it. Team and roles covers how.