Queue Join

Getting started

Print your QR code

The QR code is how most of your customers will ever start. It goes on the door, the counter, the table or the shelf edge, and scanning it opens your join page with the right location already selected.

Creating a code

QR codes in the account view lists every code in your organisation, whichever branch it belongs to.

  1. Choose the location

    A code always points at one branch. Somebody scanning the code on the Camden door joins the Camden waitlist, with no branch picker in the way.

  2. Choose a queue, or leave it blank

    Leave it on All waitlists and the visitor lands on the location’s join page and chooses. Name a queue and they go straight into it — which is what you want for a code stuck to the returns desk.

  3. Generate and print

    Choose Generate and the code appears in the list straight away. Its card has Printable poster for the version to put up, and Download PNG and Download SVG for the bare code. Give a printer or sign maker the SVG: it stays sharp at any size.

Make it yours

Colours. The code colour starts as your brand colour from Custom design, and you can pick another or type in a hex code from your style guide. The background can be white or any light colour.

Logo. Use your account logo from Business information, upload a different one for this code (an exhibitor’s logo on their stand, say), or have none. The logo sits on a clear square in the middle. QR codes are built to survive part of them being covered, and a code with a logo is drawn with extra redundancy to allow for it. If you change your account logo, every code using it changes too.

Phones need the code to be clearly darker than its background. If the colours you pick are too close, or the code is lighter than the background, the form says so and won’t save them. Pale yellows and pastels are the usual culprits: they look fine on screen and fail at the door.

Changing it later. Edit design on a code’s card changes its colours and logo. The link inside the code doesn’t change, so copies you’ve already printed keep working, and you only reprint when you want the new look up.

The poster

Each code has a print-ready poster page carrying your business name, an invitation to join the queue, the code itself at a size that scans from a reasonable distance, a line on what scanning does, and the queue if the code names one. Print it straight from the browser, or choose “Save as PDF” when you print to send it to a print shop.

The small print about how often people are texted, message rates and replying STOP is there because mobile networks require it next to any code that signs people up for texts. Use the poster rather than the bare code wherever you can.

The image is generated fresh each time from the code’s link and design, so there is no stale copy to regenerate after you change either.

Where to put it

  • On the door or window — catches people before they come in and stand in a physical line, which is the entire point.
  • At the counter — for businesses where people naturally approach a member of staff first.
  • On table cards or shelf edges — for restaurants and larger shops where the wait starts wherever the customer happens to be standing.
  • Not only at the back of a queue — a code that can only be scanned by someone who has already queued has solved nothing.

Scan it yourself before you print a hundred

Check it opens the branch you meant, on a phone that is not signed in to anything, on mobile data rather than your shop wi-fi. A code pointing at the wrong location is a reprint. If you will join the waitlist to try it, add that phone as a test number under Location settingsTest numbers first — otherwise joining several times in a row starts to look like misuse and gets turned away.

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