Configuring a location
Settings overview
Settings live at two levels. Location settings apply to one branch and are where most day-to-day configuration happens. Account settings apply to the whole business. Knowing which is which saves a lot of hunting.
Location settings
Switch to a branch, then choose Location settings. Every one of these can differ between branches — a busy city shop and a quiet suburban one genuinely want different capacity, hours and wording.
| Location details | Contact details, address, opening hours and schedules. |
| Services | What customers can ask for, and how long each takes. |
| Resources | The people and places that do the work. |
| Queues | The lines customers join. |
| Schedules | Working hours for individual services and resources. |
| Localization | Languages, currency and the words customers see. |
| Display settings | What your team sees against each visit. |
| Customer messages | The automatic messages, and their wording. |
| Team notifications | Alerts to your own staff. |
| Bookings | Booking windows, approval and what customers may change. |
| Waitlist | Capacity, hours, wait estimates and customer actions. |
| Customer details | What you ask people when they join or book. |
| Custom design | Branding on your public pages. |
| Automation | Acting automatically on things nobody is watching. |
Account settings
Available in the account view under Account settings. These apply everywhere at once.
| Business information | Your name, public short link and brand assets. |
| Plan and billing | Subscription, limits, invoices and usage. |
| Roles and permissions | What each role in your team can do. |
| Sender numbers | Which number texts and calls come from. |
| Integrations | API keys and webhooks. |
| Audit log | Who changed what. |
| Resources and services | The same lists, managed across every branch at once. |
| Waitlist overview | Which branches appear on your public busy-ness page. |
Settings that are not built yet
Some pages are placeholders
A handful of entries in both menus open a page that does not configure anything yet — among them arrival behaviour, saved replies, App Clips, link shortening, location-level custom design, account-level localization, and the various list display options. Where the underlying feature works on defaults, this documentation says so on the relevant page rather than pretending the settings exist.
A sensible order to work through them
- Location details and hours — nothing else behaves correctly without these.
- Queues — at least one, or nobody can join.
- Registration fields — decide what you ask before people start joining.
- Customer messages — read them before your customers do.
- Waitlist and booking rules — capacity, estimates and what customers may do themselves.
- Everything else, once you know what you actually need.