Plan comparison

The plans

Which limits are actually applied

These are enforced rather than merely displayed:

• Locations — adding one past the limit is refused. If you have more than your plan includes, for example after a paid plan ends, the newest ones over the limit are locked until you upgrade or remove some.
• Visits — once the month’s visits are used up, the waitlist stops taking new walk-ins.
• Messaging — marketing campaigns are refused once the allowance is spent. On a paid plan, messages about a customer’s own visit keep sending, paid for by overage if you switch it on. On Free, texts and WhatsApp messages stop until the next month, while push notifications and emails carry on.
• Voice calls — come from a voice call pack, then overage. When both are spent, calls stop until the 1st.
• Features — analytics and reports are on Growth and above; the API, webhooks, surveys, the TV display and the kiosk are on Business and above. Without them the page says which plan to move to. Keys, webhooks and scheduled reports you already have stay put but stop working until you upgrade again. Everything else, from appointment booking and branding to campaigns and staff roles, is on every plan.

Choosing between them

• Start on Free. One branch, a real waitlist, enough messages to find out whether your customers use it.
• Move up when you run out of messages, not when you run out of features. That is the limit almost everybody meets first, and your usage report tells you when.
• Count your branches and your walk-ins. Locations and visits are hard stops, and both are worth checking before you open a second shop rather than on the morning you do.